Are you passionate about retail, travel, and exceptional customer service? RAK International Airport offers an exciting opportunity to build your career as a Duty-Free Sales Agent. This role blends the energy of airport retail with customer engagement in a fast-paced, multicultural environment.
Why Join RAK Airport as a Duty-Free Sales Agent?
As a Sales Agent in the Duty-Free zone, you’ll be part of a high-performing team that creates a memorable shopping experience for travelers from around the world. You'll play a critical role in driving revenue while delivering top-tier service and maintaining compliance with airport and customs regulations.
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Role Overview: Duty-Free Sales Agent
The Duty-Free Sales Agent role focuses on enhancing the passenger experience while driving product sales at RAK Airport. From engaging with international travelers to managing product displays and POS systems, you’ll be central to the airport’s retail operations.
Key Duties and Responsibilities
Customer Engagement & Sales
- Greet and assist passengers with a professional and friendly demeanor.
- Recommend and explain features of products like fragrances, tobacco, cosmetics, and souvenirs.
- Maximize revenue through upselling and cross-selling.
- Process transactions with accuracy and efficiency.
- Address customer concerns and provide effective resolutions.
Inventory & Merchandising
- Monitor and restock high-demand items daily.
- Maintain visually appealing product displays.
- Assist with inventory checks and audits.
Team Collaboration & Reporting
- Work alongside sales teams and shift supervisors.
- Report stock discrepancies and suspicious activities.
- Share customer trends to improve sales strategies.
Qualifications & Experience Required
Education
- High school diploma or equivalent (mandatory).
- Bachelor's degree in marketing, sales, or business (preferred).
Experience
- 2–3 years in a retail or sales role; experience in duty-free or airport retail is a plus.
- Demonstrated ability in achieving and exceeding sales targets.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Knowledge of retail POS systems.
- Ability to thrive under pressure in a busy environment.
- Strong understanding of duty-free products and international shopping behaviors.
Core Attributes
- Customer-oriented mindset.
- High adaptability and multitasking ability.
- Strong team player with a proactive attitude.
Work Conditions
- Must be able to stand for long hours and occasionally lift heavy products.
- Willingness to work on rotating shifts, weekends, and holidays.
- Must maintain professional appearance in line with airport policies.
How to Apply for RAK Airport Jobs
Ready to take the next step in your career?
Click here to apply for RAK Airport Careers
Final Thoughts
A Duty-Free Sales Agent position at Ras Al Khaimah Airport is more than just a job—it’s a gateway to a rewarding career in travel retail. Join a dynamic team, sharpen your sales skills, and work in one of the UAE’s most vibrant airport environments