Emirates Group — Customer Service Opportunities in Dubai
The Emirates Group, home to Emirates Airline and dnata, invites enthusiastic individuals to join its customer service teams in Dubai. If you love travel, enjoy helping people, and want to grow in a world-class aviation environment, discover roles across front-line airport services, Marhaba support, and contact centre operations.
Why work with us?
- Be part of a leading global aviation group with strong financial performance.
- Receive comprehensive training in customer care and operational systems.
- Gain international exposure working with a culturally diverse team.
- Enjoy industry-specific benefits including travel discounts and hotel offers.
Application process
- Apply: Submit your online application. We will acknowledge receipt by email.
- Review: Our recruitment specialists evaluate all submissions.
- Video assessment: Shortlisted candidates complete an interactive, on-demand interview assessment via HireVue — this stage is essential to progress.
- Offer: Successful applicants will receive an employment offer outlining role details and the benefits package.
Available roles
1. Customer-facing positions
Airport Services Agent (Emirates / dnata)
- Deliver friendly, efficient assistance at check-in, boarding and baggage services.
- Ensure passenger journeys are smooth from arrival to departure.
- Work collaboratively with colleagues to maintain high service standards.
Marhaba Services Agent
- Provide premium meet-and-assist support for VIPs, families, unaccompanied minors and travellers with reduced mobility.
- Coordinate personalised services that prioritise safety, comfort and convenience.
2. Back-office role
Contact Centre Agent
- Act as the voice of the Emirates Group across voice and digital channels (chat, social media, messaging).
- Deliver accurate, timely information about products, routes and services.
- Resolve enquiries and identify opportunities for ancillary sales where appropriate.
Minimum eligibility
- Proficiency in spoken and written English.
- Additional languages are advantageous.
- High school certificate or equivalent (A-levels acceptable).
- Strong interpersonal and customer-focused attitude.
- Comfortable working rotating shifts.
- Basic computer literacy (Windows, Word, Excel, email).
- Front-line roles require compliance with uniform standards.
Extra requirements for Contact Centre Agents
- Fluency in English plus at least one of these languages: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
- Strong writing skills and the ability to type quickly and accurately for messaging-based support.
- Customer and sales mindset to support cross-sell opportunities during interactions.
Work arrangements
We offer both full-time and part-time positions to suit different lifestyles. Roles are available across Emirates Airport Services, dnata and Marhaba operations as well as contact centre teams.
Compensation and perks
- Competitive salary aligned with role and experience.
- Exclusive travel privileges, including discounted flights and hotel rates worldwide.
- Structured learning and professional development pathways.
How to prepare
- Ensure your CV highlights customer-facing and computer skills.
- Be ready for a gamified video assessment — practice concise, professional answers.
- If applying for language-specific roles, demonstrate your fluency clearly in your application.
Final note
Join a dynamic team that serves travellers from around the globe. Whether you prefer front-line engagement at the airport or delivering exceptional service from the contact centre, the Emirates Group offers opportunities to build a rewarding aviation career.
Call to action: Visit emiratesgroupcareers.com to submit your application and learn more about life in Dubai.