Air Arabia Recruitment 2025 – Call Center Executive (Pune)
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About the Company
This vacancy is managed under CoreOps Services Private Limited, the newly established Global Capability Center (GCC) of Air Arabia in Pune, India. CoreOps, a wholly owned subsidiary of Air Arabia PJSC, supports the airline group’s worldwide operations. It focuses on streamlining, standardizing, and centralizing business processes to ensure seamless global functioning.
Job Overview
The role of Call Center Executive involves assisting customers and travel partners through inbound calls, emails, and digital communication channels. You will manage reservations, handle modifications, promote additional services, and provide accurate information while maintaining service quality and productivity in line with company standards.
Key Responsibilities
- Handle inbound customer and agent calls, offering accurate details on flights, holiday packages, and travel services.
- Assist customers with new bookings, ticket changes, cancellations, refunds, and related services.
- Promote and upsell add-ons such as baggage allowance, seat upgrades, travel insurance, and visa services.
- Respond to queries received via email regarding bookings, refunds, and agent support requests.
- Ensure accurate logging of all interactions, reservations, modifications, and escalations in the system.
- Resolve customer complaints with professionalism or escalate cases when needed.
- Meet assigned KPIs including call handling, service quality, and revenue targets.
- Maintain turnaround times (TAT) and ensure customer satisfaction throughout all interactions
Eligibility Criteria
- Minimum: 12th pass with an IATA Foundation Course certificate (or equivalent).
- Preferred: Diploma or Degree in Travel & Tourism or related stream.
- Strong command of Microsoft Office tools and computer usage.
- Willingness to work in rotational shifts, weekends, and holidays.
- Proficiency in English (spoken and written); knowledge of additional languages is an advantage.
Work Experience Required
- 2–4 years of customer service or call center experience, ideally within the airline or travel industry.
- Hands-on knowledge of airline reservation and customer management systems (mandatory).
- Experience in handling complex bookings, complaints, and system-based transactions.
- Familiarity with airline products, ticketing rules, and travel documentation requirements.
- Strong sales orientation with proven upselling skills.
- Excellent problem-solving ability and a customer-first mindset.
- Collaborative attitude and ability to support team members.
How to Apply
Interested candidates who meet the above requirements can apply directly through the Air Arabia Careers Portal
Key Highlights
- Job Role: Call Center Executive
- Employer: Air Arabia PJSC (CoreOps Services Private Limited)
- Location: Pune, India
- Date Posted: 5 August 2025
Industry: Airline / Travel / Customer Service
Note: This is an official vacancy under Air Arabia’s Global Capability Center in India. Applicants are advised to apply only through the official career portal.